Build a Career with ComplyWorks

As our business continues to grow, so does the need to attract and retain quality employees to join our team. ComplyWorks actively supports a business culture that is dedicated to the growth of employees. Every member of the ComplyWorks team is encouraged to pursue educational opportunities that will be beneficial in both their current and future careers. We provide our team with mentorship, internal coaching, and a thorough training foundation so that they can achieve their goals at both a business and personal level.

If you are interested in any of the below opportunities, please send your resume and cover letter to careers@complyworks.com. We thank all applicants in advance; however only those selected for an interview will be contacted.

Team Lead, Customer Support

Data Verification Representative


Team Lead, Customer Support

Location: Calgary

Position Overview:

Reporting to the Senior Director of Client Services this individual is responsible for first level leadership for the Customer Support team and has and maintains a high degree of knowledge in the processes and procedures of Customer Support. Customer Support is required to aid customers by providing product and service information, as well as resolve product and service issues in an efficient, professional, and positive manner via telephone and email as required. The team lead is responsible for aiding in providing guidance and direction to the Customer Support team in line with the corporate objectives as well as promoting and achieving department and company goals.

Job Functions

  • Provide clear and concise guidance/direction/clarification to members of the Subscriber Services department
  • Provide coaching to Customer Support team members
  • Conduct problem solving and decision making within established policies and procedures for Customer Support team members
  • Coordinate initial time off and vacation requests for team members keeping team expectations in mind
  • Act as the team’s first point of contact for Financial or IT issues needing resolution
  • Set a positive example to the Subscriber Services department with respect to personal administration and work ethic
  • Conduct regular team meetings to pass on details and receive team feedback
  • Identify team member performance issues to Senior Director, Client Services for further investigation and resolution
  • Suggest areas of improvement to process, and system adjustments to Senior Director, Client Services
  • Prepare and draft Employee Performance Reports for team members during each reporting period
  • Coordinate and conduct function specific training for new members of the team
  • Support and handle escalated calls from Customer Support team
  • Customer support in relation to incoming phone calls, email, and live chats
  • Resolving product or service problems
  • Recording of timely, accurate, concise and clear notes for all support queries and subscriber account activities
  • Be completely competent in all aspects of the team functions
  • Maintain above average knowledge of the ComplyWorks system
  • Participate in various projects as required

Required Skills:

  • 2-5 years of customer service experience
  • Post-secondary education
  • Must have excellent leadership, communication, and interpersonal skills
  • Clear and concise written and verbal skills in both English and French
  • Strong capacity to multi-task
  • Strong desire and demonstrated ability to be part of an effective team
  • High attention to detail with a focus on quality
  • Good analytical and problem solving skills including the ability to prioritize, handle multiple tasks, and resolve conflict
  • Must have effective documentation skills
  • Proficient in the use of Microsoft Outlook and Microsoft Word (Experience using other Microsoft Office programs is an asset)
  • Fluent in written and spoken Spanish is an asset

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Data Verification Representative

Location: Calgary

Position Overview:

Reporting to the Team Lead, Data Verification this individual is responsible for the verification of customers’ submitted information, as per ComplyWorks and client guidelines. This individual is also required to serve customers by providing product and service information, as well as resolve product and service issues in an efficient, professional, and positive manner via email, phone and live chat as required.

Job Functions

  • Verifying subscriptions as per ComplyWorks and client guidelines with a high level of accuracy
  • Recording of timely, accurate, concise and clear notes for all support queries and subscriber account activities
  • Data entry pertaining to the ongoing maintenance of customer subscriptions, within given guidelines
  • Customer support in relation to incoming emails
  • Resolving product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, assisting and/or completing correction or adjustment, and following up to ensure resolution
  • General troubleshooting, as well as observation and communication of errors within the ComplyWorks system.
  • Welcome and assist visitors that arrive on site

Required Skills:

  • Fluent in written and spoken English
  • Post-secondary education
  • High attention to detail with a focus on quality
  • Capacity to multi-task
  • Strong customer service skills including
    • positive attitude;
    • consistency;
    • customer-first mindset;
    • professionalism; and
    • efficiency
  • Ability to apply product knowledge when recommending services
  • Proficient at problem solving, strong analytical and organizational skills
  • Comfortable with resolving conflicts
  • High-level of confidence with computers
  • Must be very comfortable with Microsoft Outlook and Microsoft Word (Experience using other Microsoft Office programs is an asset)
  • Proficient at working in and adding to a team environment
  • Previous experience in data entry and document analysis is an asset
  • Fluent in written and spoken French is an asset

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.