Build a Career with ComplyWorks

As our business continues to grow, so does the need to attract and retain quality employees to join our team. ComplyWorks actively supports a business culture that is dedicated to the growth of employees. Every member of the ComplyWorks team is encouraged to pursue educational opportunities that will be beneficial in both their current and future careers. We provide our team with mentorship, internal coaching, and a thorough training foundation so that they can achieve their goals at both a business and personal level.

Please send your resume and cover letter to careers@complyworks.com and indicate which of the following positions you are applying for.

Calgary Office:

Project Coordinator
Finance Administrator
Data Verification Representative
Client Relationship Manager
Multilingual Customer Support Representative

Toronto Office:

Account Administrator
Client Relationship Manager

Project Coordinator

Location: Calgary

Temporary Full-Time(6 month contract):

This is a temporary position with the potential to be a full-time permanent position.

Position Overview:

Reporting to the Director, Marketing and Business Development, the Project Coordinator is responsible for the facilitation of internal projects for our compliance management solutions, liaison with internal stakeholders and supporting go-to-market solution launches. This individual additionally assists in market research. The successful candidate will be responsible for collaborating with all internal departments across all stages of projects.

  • Sits on various project teams and coordinates project activities, information, administers meetings and facilitates to keep projects moving to reach milestones
  • Assists preparing project scope, milestones, launch timeframes and maintaining the project requirements document
  • Monitors and tracks project progress
  • Identify risks and opportunities involved
  • Utilizes stage gate approach for project managing product development opportunities and collaborates with internal stakeholders to support the creation of an elegant user experience
  • Collaborates with:
    • ComplyWorks Directors (team leads) to define project scope, timeframes and project documentation
    • Marketing to initially define target market, unique selling proposition, user personas, defines market potential through business case analysis; and near project completion assistance in training and communications development
    • User Experience team and Development to develop solution storyboards (mock-up user screenshots & user experience workflows)
    • Development to act as point of contact if need for clarification or for any issues that may arise
    • Sales to develop pricing approach, contracts, and maintains solution price book
    • Business Solutions to develop solution demos
    • All project teams to assist with the launch and post launch review
  • Assists in the development of new product training and communications to other departments
  • Assists building and maintaining product roadmaps and supporting the ongoing development and execution of ComplyWorks product plans
  • Analyses market opportunity for upcoming ComplyWorks products and services by identifying size and scope of potential markets, market need, cost and risk of market entry
    • researches market requirements for new products by conducting market analysis - industry reports, researching competition, and in-depth-interviews with existing customers or new prospects to determine ComplyWorks ability to uniquely solve market/ clients problems
  • Ensure ComplyWorks solutions are market competitive by staying current on competitors’ product offerings and making recommendations

Requirements

  • 3+ years of Project Management experience, taking products from conception to delivery
  • Experience in and knowledge of the web application development/ Business Technology industry is preferred
  • An undergraduate degree in Business or related subject required
  • Experience defining target markets, defining client expectations, and successfully project managing products and/or services that are aligned
  • Passionate about delivering quality products and a great user experience
  • Good at taking design feedback and collaborating with others
  • Self- starter, confident professional with excellent communication and presentation skills
  • Flexibility to adapt and manage within a fast-paced, dynamic business environment
  • Proven ability to prioritize, multi-task, work both independently and within a team environment
  • Experience designing and conducting usability tests with customers
  • Proven problem solving skills, ability to abstract and overcome challenges through curiosity and tenacity
  • Must be very comfortable with Microsoft Outlook, Excel, and Word. (Experience using other Microsoft Office programs is an asset)
  • Fluent in written and spoken English
  • Previous experience in cooperating with Project Managers for the delivery of projects is an asset
  • PMP, CAPM, or in in pursuit of PMP certification is an asset

Please send your resume and cover letter to careers@complyworks.com


NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.


Finance Administrator

Location: Calgary

Position Overview:

Reporting directly to the Senior Director, Corporate Services & Finance; the Finance Administrator will be responsible for various accounting, corporate services and administrative duties. This individual will work with the Finance Assistant to ensure that all daily and monthly tasks are completed.

Responsibilities

Accounts Receivable:

  • In coordination with the Finance Assistant will be required to complete:
    • Keep track and process accounts and incoming payments in compliance with financial policies and procedures
    • Prepare daily deposit log and deposit funds into the bank
    • Process daily EFT’s and wire transfers as they are provided to you
    • Return any cheques, money orders, etc. which do not reflect correct payment
    • Reconcile all outstanding EFT’s and wire payments and provide them to the Senior Director, Corporate Services & Finance at each month end, ensuring each has been researched fully to offset any outstanding invoice
    • Print and mail out renewal invoices on a daily basis
    • Work with the Customer Service and Client Relationship Management departments to resolve any subscriber invoice issues
    • All other miscellaneous duties related to maintaining accurate accounts receivable reporting (filing, address changes, cancellation updates, invoice adjustments)
    • Assist with year-end audit as required

    Accounts Receivable:

    • Sort and distribute incoming mail
    • Reach out to suspended accounts to provide direction on how to retain their subscription by providing them with the understanding of the value of their membership
    • Maintain knowledge of ComplyWorks system and subscriber base in order to:
      • Continually review the subscriber base, ensuring that subscribers have been allocated to the correct membership type and that duplicate accounts are merged and/or removed from the system
      • Verification of subscribers data when required
    • Any additional corporate projects which may arise and require assistance from other departments
    • Protect organization’s value by keeping information confidential

    Requirements

    • 1-2 years similar experience preferred
    • Minimum High School Diploma, supplemented with post-secondary training in office administration
    • Must be Proficient with Microsoft Excel, Word, and Outlook
    • Strong customer service skills including positive attitude, consistence, professionalism and efficiently.
    • Well-developed problem solving, analytical and organizational skills
    • A high level of accuracy and attention to detail even under pressure
    • Excellent verbal and written communication skills with ability to maintain confidential information
    • Proficient at working in and adding to a team environment
    • General math skills
    • Data entry skills
    • Fluent in written and spoken English
    • Fluent in written and spoken French an asset

    Please send your resume and cover letter to careers@complyworks.com


    NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.


Data Verification Representative

Location: Calgary

Position Overview

Reporting to the Team Lead, Data Verification this individual is responsible for the verification of customers’ submitted information, as per ComplyWorks and client guidelines. This individual is also required to serve customers by providing product and service information, as well as resolve product and service issues in an efficient, professional, and positive manner via email, phone and live chat as required.

Job Functions

  • Verifying subscriptions as per ComplyWorks and client guidelines with a high level of accuracy
  • Recording of timely, accurate, concise and clear notes for all support queries and subscriber account activities
  • Data entry pertaining to the ongoing maintenance of customer subscriptions, within given guidelines
  • Customer support in relation to incoming emails
  • Resolving product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, assisting and/or completing correction or adjustment, and following up to ensure resolution
  • General troubleshooting, as well as observation and communication of errors within the ComplyWorks system.
  • Welcome and assist visitors that arrive on site


Required Skills

  • 2-5 years of customer service experience
  • Post-secondary education
  • Fluent in written and spoken English
  • Highly detail oriented with a critical degree of accuracy regarding data entry and analysis
  • Ability to understand and follow directions and complex policies and procedures
  • Capacity to multi-task and perform repetitive tasks
  • Strong customer service skills including positive attitude, consistency, customer-first mindset, professionalism, and efficiency
  • Proficient at problem solving, strong analytical and organizational skills
  • Comfortable with resolving conflicts
  • High-level of confidence with computers
  • Must be very comfortable with Microsoft Outlook and Microsoft Word (Experience using other Microsoft Office programs is an asset)
  • Proficient at working in and adding to a team environment
  • Previous experience in data entry and document analysis is an asset
  • Fluency in any of the following languages is an asset: French, Spanish, Portuguese, Mandarin, Cantonese, German, Hindi, Japanese, Korean, Turkish

Please send your resume and cover letter to careers@complyworks.com


NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.


Client Relationship Manager

Location: Calgary

Position Overview

Reporting to the Senior Director, Client Services this individual is responsible for the development and maintenance of relationships within the CMS Client (Employer) subscription. The main goal is to ensure our system meets the individual needs of each assigned employer company, expand our reach within each client and act as a trusted advisor to ensure the employer obtains full value of the system.

Essential Job Functions

  • Provide guidance and suggestions to assigned clients on how to fully utilize the system
  • Train the client’s personnel as required on how to use all aspects of their ComplyWorks account
  • Establish new contacts at assigned clients
  • Setup client electronic files
  • Engage clients to internally recommend new products/solutions and drive concept of Compliance Management with all departments
  • Minimum monthly contacts with assigned clients
  • Prepare documentation for review and authorization by assigned clients
  • Ensure that assigned client accounts are set up and configured in ComplyWorks to accurately reflect the terms of the client’s contract with ComplyWorks
  • Maintenance of electronic files and paper documentation
  • Work with assigned clients in the development and maintenance of their contractor lists:
    • Provide ongoing updates and guidance in regards to contractors related to client’s list
    • Coordinate communication campaigns for clients
  • Attend meetings with the assigned clients
  • Act as liaison between clients and other ComplyWorks departments
  • Working in a structured team environment, coordinating with team leads and administrative team members in a professional manner
  • Coordinating with internal ComplyWorks teams in a professional manner
  • Adhere to and meet project deadlines as assigned
  • Provide on-going support to assigned clients
  • Any other requirement or request within reason which assigned clients may request

Required Skills

  • 2-5 years of customer service or accounts management experience
  • A post-secondary degree
  • Fluent in written and spoken English
  • Strong customer service skills including positive attitude, consistency, customer-first mindset, professionalism, and efficiency
  • Strong verbal and written communication skills
  • Ability to apply product knowledge when recommending services
  • High attention to detail with a focus on quality
  • Proficient at problem-solving and comfortable with resolving conflicts
  • Capacity to multi-task
  • High-level of confidence with computers
  • Must be very comfortable with Microsoft Office products (Outlook, Word, Excel, PowerPoint)
  • Well-developed relationship building and teamwork skills
  • Fluent in written and spoken French is an asset
  • The successful applicant must have a reliable vehicle and a valid drivers’ license

Please send your resume and cover letter to careers@complyworks.com


NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.


Multilingual Customer Support Representative (EN/FR/SP)

Location: Calgary

Position Overview

Reporting to the Team Lead, Customer Support this individual is responsible for handling incoming customer communications via phone, email, and live chat. This individual is required to serve customers by providing product and service information, as well as resolve product and service issues in an efficient, professional, and positive manner.

Essential Job Functions

  • Resolving product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, assisting and/or completing correction or adjustment, and following up to ensure resolution
  • Recording of timely, accurate, concise and clear notes for all support queries and subscriber account activities
  • Data entry pertaining to the ongoing maintenance of customer subscriptions, within given guidelines
  • Customer support in relation to incoming emails
  • Provide assistance to the Client Relationship Management team when necessary
  • Recommend products or services by collecting customer information and analyzing customer needs
  • Attract potential customers by answering questions and suggesting information about products and services
  • Recognize opportunities for product and solution promotion
  • General troubleshooting, as well as observation and communication of errors within the ComplyWorks system
  • Verifying subscriptions as per ComplyWorks and client guidelines with a high level of accuracy
  • Welcome and assist visitors that arrive on site

Required Skills

  • 2-5 years of customer service experience
  • A post-secondary degree
  • Fluent in written and spoken English, French, and Spanish
  • Experience in sales and product promotion, including calling customers to promote or sell
  • Strong customer service skills including positive attitude, consistency, customer-first mindset, professionalism, and efficiency
  • Ability to apply product knowledge when recommending services
  • High attention to detail with a focus on quality
  • Proficient at problem solving and comfortable with resolving conflicts
  • Capacity to multi-task
  • High-level of confidence with computers
  • Must be very comfortable with Microsoft Outlook and Microsoft Word. (Experience using other Microsoft Office programs is an asset.)
  • Proficient at working in and adding to a team environment
  • Previous experience in a call centre environment and using live chat software is an asset

Please send your resume and cover letter to careers@complyworks.com


NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.


Account Administrator (FR/EN)

Location:Toronto

Position Overview

Reporting to the Senior Director, Client Services this individual is responsible for providing administrative support to the Client Relationship Managers (CRMs) to assist in the development and maintenance of relationships within the CMS Client (Employer) subscription. Account Administrators will be responsible for employing company contractor list analysis, development and maintenance of system uses. An Account Administrator will work within a team that includes a Senior CRM and CRMs. The main goal is to ensure our system meets the individual needs of our client accounts.

Essential Job Functions

  • Employer account user management
  • Tool development and setup within Employer accounts
  • Campaign Management: draft letters, complete mail merge and print, mail letters, review campaign results and prepare post campaign report
  • Call downs when required
  • Create monthly Employer specific reports
  • Respond to general email inquiries, distribute mass emails on behalf of Account Management Team
  • Respond to and resolve contractor queries and issues
  • Provide preparation support for Account Management/Client meetings
  • Develop agenda for internal team meetings, document, draft and distribute minutes as appropriate.
  • Coordinating with internal ComplyWorks teams in a professional manner
  • Any other requirement or request within reason which assigned clients may request

Required Skills

  • 2-5 years of customer service experience
  • A post-secondary degree
  • Fluent in both written and spoken English and French
  • Strong customer service skills including positive attitude; consistency; customer-first mindset; professionalism; and efficiency
  • High attention to detail with a focus on quality
  • Capacity to multi-task
  • High-level of confidence with computers
  • Must be very comfortable with Microsoft Office products (Outlook, Word, Excel, PowerPoint)
  • Ability to work independently within a team in a rapidly changing fast-paced environment

Please send your resume and cover letter to careers@complyworks.com


NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.


Client Relationship Manager (EN/FR)

Location:Toronto

Position Overview

Reporting to the Senior Director, Client Services this individual is responsible for the development and maintenance of relationships within the CMS Client (Employer) subscription. The main goal is to ensure our system meets the individual needs of each assigned employer company, expand our reach within each client and act as a trusted advisor to ensure the employer obtains full value of the system.

Essential Job Functions

  • Provide guidance and suggestions to assigned clients on how to fully utilize the system
  • Train the client’s personnel as required on how to use all aspects of their ComplyWorks account
  • Establish new contacts at assigned clients
  • Setup client electronic files
  • Engage clients to internally recommend new products/solutions and drive concept of Compliance Management with all departments
  • Minimum monthly contacts with assigned clients
  • Prepare documentation for review and authorization by assigned clients
  • Ensure that assigned client accounts are set up and configured in ComplyWorks to accurately reflect the terms of the client’s contract with ComplyWorks
  • Maintenance of electronic files and paper documentation
  • Work with assigned clients in the development and maintenance of their contractor lists:
  • Provide ongoing updates and guidance in regards to contractors related to client’s list
  • Coordinate communication campaigns for clients
  • Attend meetings with the assigned clients
  • Act as liaison between clients and other ComplyWorks departments
  • Working in a structured team environment, coordinating with team leads and administrative team members in a professional manner
  • Coordinating with internal ComplyWorks teams in a professional manner
  • Adhere to and meet project deadlines as assigned
  • Provide on-going support to assigned clients
  • Any other requirement or request within reason which assigned clients may request

Required Skills

  • 2-5 years of customer service or accounts management experience
  • A post-secondary degree
  • Fluent in both written and spoken English and French
  • Strong customer service skills including positive attitude, consistency, customer-first mindset, professionalism, and efficiency
  • Strong verbal and written communication skills
  • Ability to apply product knowledge when recommending services
  • High attention to detail with a focus on quality
  • Proficient at problem solving and comfortable with resolving conflicts
  • Capacity to multi-task
  • High-level of confidence with computers
  • Must be very comfortable with Microsoft Office products (Outlook, Word, Excel, PowerPoint)
  • Well-developed relationship building and teamwork skills
  • The successful applicant must have a reliable vehicle and a valid drivers’ license

Please send your resume and cover letter to careers@complyworks.com


NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.