Most of the information below is intended to provide assistance to our subscribers (contractors, suppliers, vendors, and consultants that are looking to provide information through ComplyWorks to their clients).
If you do not find what you are looking for, please contact us and a member of our Customer Support team will be glad to help you.
Your activation code should have been provided to you in a communication from ComplyWorks. Having an activation code means you have been pre-registered in the system. If you received a letter from us, either by mail, email or fax, it will contain a six-letter code. A sample code would be ABCDEF.
If you think you received a communication from us but have misplaced it or forgotten the code please contact us and we will help you get started.
If you have not received a communication from us, but would like to purchase a subscription, please contact us and one of our Customer Support team will help you get started.
To get started, please sign up as a new subscriber and follow the instructions. You will need your Activation Code if you received a letter. Follow the instructions, and if necessary see the Payment and Password and Logging In sections of this FAQ for further help.
You will be able to upload your documents into your ComplyWorks subscription as soon as you have finished the payment process. At this time you will also be required to answer questions regarding those documents (e.g., expiry date, insurance provider, amount of insurance coverage, type of insurance).
If you have previously logged in and have since forgotten your password, please see the above section called I forgot my password. In order to have a password and log in you will need to already be set up as either an Administrator or a User of a ComplyWorks subscription.
Administrators: You will be an Administrator of a subscription if you initially set the subscription up, or have been informed that you are now the Administrator. At this time you would have set your password or retained your previous password. If you have forgotten this password please see I forgot my password.
Users: You will be a User of a subscription if you have previously been set up by the Administrator of your account. In most cases you will have received an email with instructions on how to log in for the first time, and you may have been provided with a password by the individual who set you up. If you were not provided with a password and this is your first time logging in, follow the steps described in I forgot my password. (Although you have never logged in before, this is how you will set up your password for the first time.)
In order to have a password and be able to log in you will need to already be set up as either an Administrator or a User of a ComplyWorks subscription.
If there are multiple people using the same login information it is possible that the user ID has been locked. ComplyWorks does not allow multiple people using the same login for security reasons.
If you are already set up as an Administrator or User but do not have a password or do not know your password see What is my password? Otherwise, ensure you are using the correct email address to log in, and have entered the entire email address.
Please contact your clients and/or customers to let them know you are an active ComplyWorks subscriber. If they would like to add you to their list, provide them with your company name exactly as you have entered it on ComplyWorks.
Include all branch locations so that current and potential clients can find you quickly and easily. Once you are logged in you can adjust this information and add branch locations by clicking Company Management followed by Corporate Information. Click the Edit button to the left of your company name to make changes. Add branch locations at the bottom of the page.
Find this by logging in and clicking Company Management followed by Account Settings. Work through each tab providing as much information as you can.
The following tabs:
are especially important for promotional purposes. Whenever a client views your company in ComplyWorks they will see this information, whether or not you are releasing data to them.
Provided that your subscription is not discounted, you are able to send your subscription to any contact you would like. Click Company Management followed by Send Report to a Non-Subscriber and follow the instructions.
As long as you have published your information at least once, you can access the Subscription Benefits page found under Company Management (available when you are logged in). From here there is additional information about getting the full value of your ComplyWorks subscription and you can also print off your ComplyWorks certificate to display wherever you would like.