Build a Career with ComplyWorks

As our business continues to grow, so does the need to attract and retain quality employees to join our team. ComplyWorks actively supports a business culture that is dedicated to the growth of employees. Every member of the ComplyWorks team is encouraged to pursue educational opportunities that will be beneficial in both their current and future careers. We provide our team with mentorship, internal coaching, and a thorough training foundation so that they can achieve their goals at both a business and personal level.

Please send your resume and cover letter to careers@complyworks.com and indicate which of the following positions you are applying for.

Calgary Office:

Business Solutions Analyst
Customer Support Representative (Bilingual English and Spanish or Portuguese)

Business Solutions Analyst

Location: Calgary

Position Overview

Reporting to the Director, Business Solutions; the Business Solution Analyst will be able to present and explain product functions and benefits while educating customers on the ideal use of the product to improve efficiencies or satisfy defined requirements. This individual must be able to define and document standard configuration requirements and configure and/or guide customers through the configuration of product solutions. This role is responsible for successful completions of product implementations by using strong leadership and project management skills.

Essential Job Functions

  • Responsible for overseeing the implementation of all new client accounts
  • Responsible for delivering new solutions to existing clients
  • Maintain knowledge of the ComplyWorks system on a technical level to be the subject matter expert for implementation
  • Research and understand a client’s business processes, and then propose solutions that apply ComplyWorks’ capabilities to improve those processes
  • Design components and improvements to existing ComplyWorks business processes
  • Attend meetings and present the functions of our products to clients as required
  • Scope and document client requirements before client onboarding
  • Evaluate, summarize and report on client trends for best practices
  • Prepare detailed project proposals
  • Work closely with the Client Relationship Management team to provide new solutions to existing clients and
  • project management during the implementation stage
  • Work closely with the Development to develop new system functionalities based on client feedback and experience
  • Work with Sales & Marketing to promote ComplyWorks solutions and provide technical support
  • Coordinating with other internal ComplyWorks teams in a professional manner
  • Adhere to and meet project deadlines as assigned
  • Provide support for internal projects where identified by the Director of Business Solutions

Required Skills

  • 3+ years of managing business implementation, preferably in a technology environment
  • An undergraduate degree in Business or related subject required
  • Fluent in written and spoken English
  • Must possess strong analytical, problem solving, and logic skills
  • Self-starter, confident professional with excellent verbal and written communication skills
  • Proven project management with ability to multi-task and prioritize multiple projects at a time.
  • Well-developed relationship building and teamwork skills with the ability to work well both independently and within a collaborative team environment
  • Excellent organizational skills with strong attention to detail
  • Must possess leadership skills and ability to lead smaller scoped project assignments and tasks
  • Must be comfortable meeting and presenting to clients
  • High-level of confidence with computers with competency in Microsoft Office applications: Word, Excel, Project, Visio
  • Basic understanding of computer programing and software systems, including understanding of Boolean logic, is a useful asset
  • The successful applicant must have a reliable vehicle and a valid drivers’ license

Fluent in written and spoken French is an asset.

Please send your resume and cover letter to careers@complyworks.com


NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.


Customer Support Representative (Bilingual English and Spanish or Portuguese)

Location: Calgary

Position Overview

Reporting to the Team Lead, Customer Support this individual is responsible for handling incoming customer communications via phone, email, and live chat. This individual is required to serve customers by providing product and service information, as well as resolve product and service issues in an efficient, professional, and positive manner.

Essential Job Functions

  • Resolving product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, assisting and/or completing correction or adjustment, and following up to ensure resolution
  • Recording of timely, accurate, concise and clear notes for all support queries and subscriber account activities
  • Data entry pertaining to the ongoing maintenance of customer subscriptions, within given guidelines
  • Customer support in relation to incoming emails
  • Provide assistance to the Client Relationship Management team when necessary
  • Recommend products or services by collecting customer information and analyzing customer needs
  • Attract potential customers by answering questions and suggesting information about products and services
  • Recognize opportunities for product and solution promotion
  • General troubleshooting, as well as observation and communication of errors within the ComplyWorks system
  • Verifying subscriptions as per ComplyWorks and client guidelines with a high level of accuracy
  • Welcome and assist visitors that arrive on site

Required Skills

  • 2-5 years of customer service experience
  • A post-secondary degree
  • Fluent in written and spoken English and Spanish or Portuguese
  • Experience in sales and product promotion, including calling customers to promote or sell
  • Strong customer service skills including positive attitude, consistency, customer-first mindset, professionalism, and efficiency
  • Ability to apply product knowledge when recommending services
  • High attention to detail with a focus on quality
  • Proficient at problem solving and comfortable with resolving conflicts
  • Capacity to multi-task
  • High-level of confidence with computers
  • Must be very comfortable with Microsoft Outlook and Microsoft Word. (Experience using other Microsoft Office programs is an asset.)
  • Proficient at working in and adding to a team environment
  • Previous experience in a call centre environment and using live chat software is an asset

Please send your resume and cover letter to careers@complyworks.com


NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.